Remote Retention Specialist - Call Center

New
Remote (Eligible States: TX, FL, NC, GA, KY, AL, MS, LA, and TNFull-TimeMiddle
Salary15 - 16 USD per hour
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Job Details

Requirements

  • Experience in retention roles
  • Experience in customer service roles
  • Experience in call center roles
  • Strong negotiation skills
  • Strong problem-solving skills
  • Ability to de-escalate dissatisfied customers
  • Ability to retain dissatisfied customers
  • Comfortable handling high call volume
  • Reliable internet
  • Distraction-free workspace

Responsibilities

  • Work directly with clients to reduce cancellations
  • Improve customer satisfaction
  • Retain customers throughout their journey
  • Provide support via phone, email, and chat
  • Resolve cancellation requests with tailored solutions
  • Assist clients based on needs
  • Manage scheduling
  • Manage case tracking
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15 - 16 USD per hour
Apply Now