Retention Specialist
New
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Medical GuardianDigital Health, Safety
AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, OH, PA, SC, ID, IL, NC, WV, and TX onlyFull-TimeMiddle
Salary not disclosed
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Job Details
Requirements
- Passion for generating sales
- Proven call center experience
- Ability to utilize rapport building to meet customer needs in a sincere and ethical manner
- Competitive spirit to meet and exceed company wide and personal sales goals
- Satisfactorily complete background / employment history investigation and drug screening
- Computer proficient
- Ability to multi-task
- Goal driven
- Coachable
- Altruistic
- Excellent voice communicators
- Demonstrated ability to consistently achieve sales targets
- Excellent time management skills
- Ability to handle multiple tasks with strong attention to detail
Responsibilities
- Handle inbound and outbound calls every day with urgency, care and expertise
- Empathize with clients, helping them resolve outstanding issues and renegotiates the terms of their agreement as a critical part of successful performance
- Works to retain existing customer base by using active listening empathy and assuming ownership through inbound emails, phone calls and handle relevant issues to prevent voluntary disconnect requests
- Execute, monitor, and coordinate repricing for designated customers in the existing customer base
- Communicate clearly in both oral and written form
- Identify and assess customers' needs to achieve satisfaction
- Make independent decisions to resolve customer issues and concerns with strong problem solving
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
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