Sales - Call Center Scheduling Specialist
New
Nevada or TexasFull-TimeMiddle
Salary20 - 22 USD per hour
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Job Details
- Experience
- 1–2 years
- Required Skills
- Computer skillsCRM
Requirements
- 1–2 years of sales or call center experience with proven track record of meeting goals.
- High-energy, outgoing, and ambitious personality.
- Passion for exceeding expectations and delivering great service.
- Experience handling objections with confidence.
- Eagerness to learn with solid computer skills and openness to coaching.
- Reliability, professionalism, and the ability to thrive in a fast-paced environment.
- Strong listening skills, attention to detail, and a patient, service-oriented mindset.
- Adaptability and positivity when things get busy.
Responsibilities
- Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
- Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.
- Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.
- Use our CRM to record interactions, update customer details, and manage call dispositions.
- Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
- Deliver an exceptional first impression and uphold the Express Flooring customer experience.
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