Sr. AWS Consultant - Amazon Connect
N
NeuraFlash, Part of AccentureAI, Cloud Consulting
Remote - Canada (Alberta, British Columbia, Ontario Only)Full-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- AWSNode.jsPythonAgileJavaJenkinsSCRUMC#.NETWebRTCCRMCloudFormation
Requirements
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with communications protocols and APIs such as WebRTC and SIP
- Hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
- Communication and presentation skills with executives, IT Management, and customers
- API integration experience
- Strong troubleshooting and debugging skills
- Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Knowledge of automation tools and frameworks (Jenkins, GitLab CI/CD, CodeDeploy)
- Contact Center architecture knowledge
- Experience in technology/software sales, pre-sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
- Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
- Experience with WorkForce Management solutions
- Experience working with outbound dialers and campaign management
- Knowledge of software development methodologies such as Agile and Scrum
- AWS Cloud Practitioner Certification
- AWS Developer Associate Certification or Professional
- AWS Solution Architect Certification or Professional
- Salesforce Certified Administrator
Responsibilities
- Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and positive outcomes.
- Conduct technology assessment and audits to identify the need to move to CCaaS AWS Connect Platform.
- Educate customers on the value proposition of AWS and participate in architectural discussions for successful cloud deployment.
- Facilitate business process reviews with customers to understand their requirements and challenges.
- Translate high-level business goals into actionable, clear, and well-structured user stories.
- Act as a liaison between technical teams and business stakeholders, communicating technical concepts and managing expectations.
- Work closely with Solution Architects to review and approve created Solution Designs.
- Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines.
- Deliver customer end-user training and documentation.
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