Anovia

Anovia provides managed IT, cloud infrastructure, unified communications, and IT outsourcing services for enterprises and SMBs.

Business Process Automation (BPA)
Private Company

Open Positions4

This is a fully remote position open to candidates based in Canada.Full-TimeTelecommunicationsPosted
  • Troubleshoot and resolve customer-reported issues in Avaya Aura Communication Manager, Session Manager, System Manager, and related platforms, working within defined SLA timelines.
  • Collect and analyse packet trace data, reproduce customer environments, and perform in-depth root-cause analysis for call quality and VoIP issues.
  • Deliver technical knowledge transfers to end users and field service technicians.
  • Document all site information, troubleshooting steps, and time reporting accurately in the CRM system.
  • Configure and support Avaya Media Servers, Media Gateways, and ancillary components including G450, G430, and G650 systems.
  • Participate in on-call rotation and provide coverage during scheduled maintenance windows and rotational weekend shifts as required.
LinuxNetworkingCRM
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Overview

Anovia is an IT and telecommunications company that provides managed IT, cloud infrastructure, unified communications, and IT outsourcing services for enterprises and small to mid-sized businesses (SMBs). The company offers 24/7 managed IT services, including monitoring, IT help desk, technical support, and network operations center capabilities. Anovia provides cloud services and migration for Microsoft 365 and multi-cloud environments, cybersecurity, backup, and business continuity solutions. They support unified communications and contact center platforms from Microsoft, Cisco, Avaya, Mitel, Genesys, and Five9. Anovia also offers AI services, AI staffing, IT staffing, strategic outsourcing, business process outsourcing, multilingual support, and professional IT services for complex projects and legacy systems. These services can be fully managed, co-managed, or outsourced IT models. Anovia serves some Fortune 500 and Fortune 1000 companies. The company was formerly known as Innovatia Technical Services Inc. and rebranded in April 2026. Anovia works with AI models including OpenAI GPT, Anthropic Claude, Cohere, Meta Llama, and open-source models.

Technology

Anovia utilizes various technologies in its operations and services. For customer relationship management, the company uses CRM systems. Preferred experience for some roles includes Salesforce, SAP, and Oracle. Technical environments involve Red Hat Enterprise Linux, virtualization technologies, HP server platforms, analog and digital telephony, and networking fundamentals (LAN/WAN routing, switching, TCP/IP). Anovia supports Avaya enterprise communication systems, including Avaya Aura Communication Manager, Session Manager, System Manager, Media Servers, Media Gateways, and components like G450, G430, G650, IPSI, CLAN, Medpro, VAL, and IP boards. The company works with Avaya SIP technology, Session Border Controller, H.323, H.248, Frame Relay, PPP, and MPLS networks. Proficiency with Wireshark and packet analysis tools is also relevant. For general office tasks, Microsoft Office (Outlook, Word, Excel) is used. Services involve Microsoft 365 and multi-cloud environments. Migration roles require expertise in AWS and Azure. The company uses Artificial Intelligence tools for application review and offers AI-enabled services, including MLOps and LLM solutions.

Working at Anovia

Anovia operates as a remote-first organization with team members across Canada and India. Employees can work from another country for up to 90 days a year. The company emphasizes an outcome-driven performance culture with open leadership and a flat hierarchy. Anovia has over 200 professionals globally. As of August 2026, Anovia had approximately 6,970 monthly website visits. Anovia claims to have been founded in 1999.

Benefits and Perks

  • Comprehensive Health Insurance policy
  • Employee Wellness Program with a focus on mental health
  • Reward and recognition programs
  • Company incentive programs
  • Leave policy including Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave, and Paid Leave for personal time off
  • Growth and learning opportunities, including continuous learning support
  • Remote work opportunities
  • Immigration Program supporting immigration to Canada for eligible employees
  • Retirement plans
  • Life insurance

Tech Stack

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