Manager, Case Management (RN) - Enhanced Care Management
New
V
VyncaHealthcare
Remote - United States, Pacific Time ZoneFull-TimeManager
Salary90000 - 125000 USD per year
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Job Details
- Experience
- 2 years of people management experience. 4 years preferred. 2-3 years of care management experience. 1-2 years of post-acute experience.
- Required Skills
- Salesforce
Requirements
- Active, unrestricted RN license
- Ability to obtain California licensure within 6 months of hire
- Willingness to obtain additional state licensure as needed
- 2 years of people management experience (4 years preferred)
- 2-3 years of care management experience
- 1-2 years of post-acute experience
- Proven, results-driven leader with experience in change management in rapid-growth environments
- Strong organizational and independent working skills
- Proficient in Microsoft applications
- Proficient in Google applications
- Excellent communication and motivational skills
- Conflict resolution techniques
- Working knowledge of lean Six Sigma methodology is preferred
- Willing and able to work Monday through Friday 8:30am-5:00pm Pacific Time, with flexibility for potential evenings and weekends
Responsibilities
- Supervise a team of approximately 10-15 direct reports under the ECM team to ensure high-quality enrollments and care management services
- Oversee client outreach, enrollments, and the creation of Individual Care Plans
- Assess if clients' needs can be managed by an ECM Lead Care Manager; serve as an escalation point when necessary
- Drive the team to meet key performance indicators (KPIs) effectively
- Collaborate with the Director(s) of Enhanced Care Management to implement changes and process improvements
- Provide clinical oversight approximately 30% of the time, including supervision of clinical staff, clinical sign-offs, oversight of care plans, leading IDT meetings, and serving as a clinical consultant for complex clinical cases
- Provide direct care management as needed to support organizational goals
- Communicate directly with ECM staff and occasionally with patients via telephone, telehealth, or during Interdisciplinary Care Team meetings to discuss medication management/adherence
- Ensure appropriate follow-up with Primary Care Provider, Behavioral Health Provider, and other specialist(s)
- Guide any crises encountered by ECM staff
- Collaborate with the client’s broader care team to provide client advocacy
- Monitor team progress and coach staff to succeed and manage performance
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