Implementation Services Manager
New
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LogicGateGRC, SaaS
Remote - United StatesFull-TimeManager
Salary95000 - 115000 USD per year
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Job Details
- Experience
- 4+ years in software implementations, consulting, or project management; 2+ years of experience in the GRC industry
- Required Skills
- Artificial IntelligenceMicrosoft ExcelGenerative AI
Requirements
- Proven experience being scrappy and proactive in a fast-paced environment, taking risks, handling "hard things," and driving results with minimal oversight.
- 4+ years in software implementations, consulting, or project management, ideally within a high-growth SaaS organization or consulting firm.
- 2+ years of experience in the GRC industry or related fields.
- Strong interest in AI and a desire to ask “Can AI help with this?” for every task.
- Proficiency with generative AI tools (e.g., Gemini, Claude, ChatGPT) is highly preferred.
- Ability to manage multiple large projects simultaneously while working effectively with executive-level stakeholders.
- A "doer" who thrives on achieving the "unachievable" and is motivated by a high performing culture.
- Advanced technical knowledge in Excel or similar products; ability to quickly master "no-code" configuration platforms.
Responsibilities
- Own the Journey: Drive new customer onboardings and expansion implementations end-to-end within a Pod-based structure, collaborating with Engagement Managers and Pod Leaders to ensure project health.
- Leverage AI Innovation: Use LogicGate’s AI-driven assistant, Config Newton to automate point-and-click work, freeing your time for high-value creative solution design.
- Strategic Problem Solving: Move beyond reacting to symptoms; proactively solve upstream business problems to prevent churn and improve the end-user experience.
- Compress Timelines: Prove that the impossible is achievable by contributing to our goal of reducing implementation timelines through efficiency and AI.
- Consultative Advisory: Act as a trusted advisor, using exceptional listening and curiosity to understand business problems rather than just technical requirements.
- Effective Application Design: Design and build "sticky" Risk Cloud applications that drive long-term adoption and reduce technical debt.
- Collaborate for the "How": Maintain a bias for action by saying “yes” to challenges and then leveraging your Pod to figure out the best execution strategy.
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