Program Manager II, Service Operations

New

Remote, United StatesFull-TimeMiddle

Salary103700 - 158400 USD per year

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Job Details

5+ years of experience in program or project management, preferably within service operations or a related area, ideally managing concurrent projects.
Proficiency in project management software (e.g., Jira, Coda, Smartsheet).
Familiarity with Agile and Waterfall methodologies.
Strong analytical and problem-solving skills, with attention to detail.
Effective communication skills, with the ability to engage and align diverse stakeholders.
Experience in a high-growth, fast-paced technology environment preferred.
Demonstrated ability to actively build with AI and automation.
CAPM or PMP certification is nice-to-have.

Drive programs with a strategic lens within defined program scope, translating ambiguous problems into clear plans and surfacing tradeoffs for stakeholder alignment.
Own end-to-end program execution for assigned programs: from intake and scoping through execution, launch readiness, and retrospective.
Identify opportunities for automation within programs and partner with relevant teams to implement scalable solutions.
Lead cross-functional alignment with rigor and care across teams like Product, CX, QA, Analytics, Business Apps, and Enablement.
Establish reliable operating rhythms including meeting cadences, decision logs, escalation paths, dependency tracking, and change communication.
Build and maintain reporting frameworks that support program-level visibility and decision-making.
Set a high bar for follow-through: own commitments fully, close loops without being asked, and flag risks early with a recommended path forward.

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