Technical Program Manager, North Delivery & Release Operations

United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

3+ years as a Technical or Engineering Program Manager
Demonstrated experience in startup or high-growth environments
Owned or significantly contributed to software release processes, including versioning strategies, hotfix workflows, or staged rollout coordination
Experience with AI/ML products or technical platforms
Comfortable with low structure, high impact situations
Able to build processes from scratch and operate at both tactical and strategic levels
Communicate with precision, interacting with Technical Writing on customer-facing release notes and executive summaries
Strong bias for action and can move quickly from problem identification to solution implementation
Experience with project management and release tooling (Linear, Jira, GitHub, etc.)
Love to automate work

Own end-to-end release coordination for North, including managing release trains, defining cadences, and ensuring smooth execution across engineering and product teams
Drive cherry pick and hotfix approval workflows, triaging urgency, aligning stakeholders, and shepherding changes through to deployment with appropriate guardrails
Author and manage customer-facing release communications, translating technical changes into clear, accurate updates for enterprise customers and internal stakeholders
Establish and scale release processes that allow North's teams to ship faster and with greater confidence as our platform grows
Map cross-team dependencies and risks across the release pipeline, surfacing blockers early and coordinating resolution across engineering, product, and customer success
Partner directly with North Leadership and Members of Technical Staff on efforts to improve release quality, velocity, and operational rigor
Manage project tracking tools (Linear, GitHub workflows) and facilitate release planning sessions across cross-functional teams
Respond quickly to program-level changes: clarifying scope, adjusting timelines, and marshaling the right resources when customer or market priorities shift

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