Manager, PEO Payroll Implementations
R
RemoteHR Tech
United StatesFull-TimeManager
Salary112500 - 126600 USD per year
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceSalesforceGoogle SheetsSlackZendeskNotion
Requirements
- 5+ years of PEO Payroll end to end experience with all states
- 5+ years of PEO Payroll Customer Implementation experience in a SaaS environment
- 5+ years team management or customer account management or equivalent experience
- Advanced knowledge in implementing customer’s payroll structure in multiple states to ensure statutory compliance
- Passionate about leading and growing a team
- Strong knowledge of creating standard operating procedures
- Critical problem-solving abilities with excellent and empathetic communications skills
- Ability to adapt to a fast-paced, international work environment with a passion for making an impact
- Advance experience with scaling processes, automating repetitive tasks and driving metrics to deliver results that will meet or exceed business goals
- Proficient in using Google Sheets and working in a MacBook Pro environment
- Working knowledge of Monday.com, Zendesk, Notion, Slack, Salesforce and Worklio (plus)
- Understanding of the need and idea to work largely asynchronously
- Fluent English (written and spoken)
- Demonstrates strong automation and AI capabilities
Responsibilities
- Lead, Manage & Hire a nationally distributed team of PEO Payroll Implementation Specialists; grow & develop the team through coaching and mentorship
- Own the end-to-end PEO Customer Implementation process of onboarding international customers to the Remote Global Payroll platform
- Develop and implement detailed standard operating procedures
- Ensuring detailed government payroll compliance regulations are documented
- Develop and implement operational processes that scale for large growth and efficiency in a fast paced environment
- Track, monitor and continuously improve the team’s performance on key metrics to meet the business goals
- Identify opportunities for efficiencies in the product that create a better user experience
- Respond and resolve all customer escalations through positive solutions that contribute to high customer retention rates
- Be the SME for multiple teams across the organization to answer queries and drive knowledge resources
- Collaborate cohesively with Sales, Customer Experience, Operations, Product & Engineering, Tax & Payments, Finance, Benefits, Vendor Relations and other teams
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