Associate Onboarding Specialist
O
Owner.comLocal restaurants
Remote - ColombiaFull-TimeEntry
Salary95000000 COP per year
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Job Details
- Required Skills
- Salesforce
Requirements
- Ability to effectively manage multiple accounts, all at various stages of the onboarding journey
- Growth mindset: you are a lifelong learner and committed to professional growth and development
- Solutions-oriented and can identify issues and take appropriate action/ownership
- You thrive while working in a fast-paced environment where change is common
- Strong written and verbal communication skills
- It’s a plus if you’ve worked in the restaurant industry at least 1 year
Responsibilities
- Manage customers' app setup and onboarding experience
- Balance a portfolio of partners across various stages of the onboarding journey
- Manage a high volume of inbound and outbound emails, calls, and SMS communications
- Use Salesforce to track all activity
- Gather required assets and information
- Coordinate cross-functionally with internal teams
- Set clear expectations with partners ahead of launch
- Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence
- Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team
- Work on projects and initiatives that improve our internal processes
- Impact the Owner platform design by providing relevant product feedback to our engineering team
- Partner and collaborate successfully with cross-functional teams
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