Customer Service Representative
New
R
Remote Talent LATAMEmployee Recognition
Mexico. Colombia. Brazil, 8:30 AM – 5:30 PM ETFull-TimeEntry
Salary1100 USD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Minimum 1 year of experience (entry-level candidates welcome)
- Required Skills
- Google SheetsSlackZendesk
Requirements
- Minimum 1 year of experience
- Strong written and verbal English communication skills
- Comfortable working independently most of the time
- Familiarity with Zendesk (or similar)
- Familiarity with Google Sheets
- Familiarity with Google Docs
- Strong attention to detail
- Strong problem-solving skills
- Ability to stay calm and professional under pressure
Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Respond promptly to customer inquiries (90% ticketing, 10% phone)
- Troubleshoot and resolve customer issues efficiently
- Keep accurate records of customer interactions
- Communicate with team members via Slack and email when needed
- Stay organized while managing multiple requests
- Provide feedback to improve processes and customer experience
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