Bilingual Customer Service Assistant - English and Spanish
M
Mangone Law FirmImmigration Law
Colombia. Mexico. PeruFull-TimeMiddle
Salary5 - 7 USD per hour
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Job Details
- Languages
- English, Spanish
- Required Skills
- Google WorkspaceSlackCRM
Requirements
- High school diploma required; studies in Communications, Law, Business Administration, Tourism, or related fields preferred
- Call center, customer service, or related experience (preferred)
- Clear and effective communication skills in both Spanish and English (written and spoken)
- Strong command of Google Workspace
- Familiarity with CRM platforms
- Empathy
- Problem-solving skills
- Time management skills
- Organizational skills
- Availability for rotating shifts with full-time commitment
Responsibilities
- Handle inbound and outbound calls, ensuring timely, professional responses
- Manage notifications, letters, timelines, and reports for client cases
- Follow up with clients, including those in ‘no cooperation’ status, to confirm details and move cases forward
- Schedule and confirm appointments
- Use CRM and communication tools (Camplegal, Monday, Slack, Google Workspace) to track and manage interactions
- Uphold high service standards by meeting KPIs for calls, follow-ups, and reporting
- Build strong client relationships, close sales with confidence, and grow into legal consulting
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