Customer Service Representative
P
PearlTech-driven, E-commerce
Metro Manila, Philippines. Bogotá, Bogota, Colombia. Mexico City, Mexico City, Mexico. Buenos Aires, Buenos Aires, Argentina. São Paulo, State of São Paulo, Brazil. Cape Town, Western Cape, South Africa. Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills, US Time Zone (expected to be flexible with the client's preference, including weekends and US holidays during peak seasons)ContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1-2+ years
- Required Skills
- SalesforceHubSpotGoogle SheetsZendesk
Requirements
- 1-2+ years of customer service experience
- Strong written and verbal English communication skills
- Experience handling inbound calls, emails, live chat, and SMS
- Proficiency in Customer Support Systems (Zendesk or similar)
- Proficiency in CRM tools (Salesforce, HubSpot or equivalent)
- Highly organized with exceptional attention to detail and accuracy
- Ability to stay calm and professional under pressure
- Strong analytical skills with ability to troubleshoot and resolve issues independently
- Proven ability to manage multiple priorities in fast-paced environments
- Willingness to work shifting schedules including weekends and US holidays during peak seasons
- Dependable with high-speed internet connection for remote work
- Patient, empathetic demeanor with genuine passion for helping customers
- Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive)
- Experience with order processing and tracking systems
Responsibilities
- Serve as first point of contact for customers via phone, email, live chat, and SMS
- Respond to customer inquiries promptly, professionally, and empathetically across all channels
- Process phone and online orders with accuracy and efficiency
- Monitor and update customer accounts ensuring data accuracy
- Provide solutions to customer issues, troubleshooting common problems independently
- Document all customer interactions, feedback, and case history in CRM systems
- Identify upsell and cross-sell opportunities during customer interactions
- Promote seasonal offers, premium products, and value-added services
- Coordinate with operations, design, and logistics teams for timely delivery and fulfillment
- Handle difficult conversations calmly and professionally, especially with frustrated customers
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