Solutions Architect - Customer Success (German-speaking market)
E
ElementMessaging, Communication
GermanyFull-TimeMiddle
Salary93000 - 103000 EUR per year
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Job Details
- Languages
- German, English
- Required Skills
- PostgreSQLPythonSQLGitJavascriptKubernetesLDAPLinuxHelm
Requirements
- Fluent German and English (C1+)
- Excellent communication and stakeholder engagement skills
- Strong understanding of modern infrastructure: Linux, Kubernetes, Helm
- Working knowledge of database technologies (PostgreSQL, SQL)
- Familiarity with directory services and authentication (LDAP, AD, OIDC, SSO)
- Experience in technical roles serving enterprise or government clients
- Familiarity with scripting or programming (Python, JavaScript, or similar)
- Familiarity with web technologies and client/server architecture
- Familiarity with Git
Responsibilities
- Lead the design of customer solutions using Matrix and Element’s stack.
- Own technical delivery from requirements gathering through deployment.
- Act as a mediator between customer needs and Element’s product roadmap.
- Provide guidance on installation, configuration, scaling, and integration.
- Manage scope, risks, and timelines for implementation work.
- Help improve our documentation and internal processes.
- Support Account Executives during sales cycles with technical expertise.
- Deliver product demos, architecture reviews, and technical deep-dives.
- Engage in discovery conversations to understand customer pain points.
- Provide solution sizing, integration guidance, and technical validation.
- Contribute to RFP responses and formal proposals.
- Stay current with the collaboration and communications landscape.
- Represent the voice of prospective customers internally.
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