Client Relations Specialist - Portuguese Speaker (LATAM)

FP MarketsForex/CFDs, Online Trading

BrazilFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: Portuguese, English
Experience: 1–3+ years

Requirements

1–3+ years of experience in client support, account management, or a similar role in the Forex/CFDs or online trading industry
Native Portuguese communication skills (written and verbal)
Excellent English communication skills (written and verbal)
Understanding of MT4/MT5 platforms
Understanding of cTrader platform
Understanding of TradingView platforms
Understanding of basic trading terminology
Understanding of financial markets
Strong customer service orientation
Ability to handle clients from different backgrounds and regions within Latam
High attention to detail, especially in handling sensitive client information
Comfortable working in a fast-paced, performance-driven environment
Ability to work flexible shifts, including evenings or weekends, if required

Responsibilities

Serve as the primary contact for client inquiries via phone, email and messaging platforms
Assist with account opening, KYC verification, deposits/withdrawals, and platform navigation (MT4/MT5, cTrader, TradingView or proprietary platforms)
Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and client satisfaction
Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner
Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities
Collect and report client feedback to help improve products, services, and support processes
Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry

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