Technical Support Specialist - LATAM
New
3
360dialog GmbHBusiness Messaging
Mexico. Chile. Peru. Ecuador. ColombiaContractMiddle
Salary20000 - 25000 USD per year
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Job Details
- Languages
- English (C1+)
- Experience
- 3-4 years
- Required Skills
- HTMLCSSJavascriptRESTful APIs
Requirements
- 3-4 years in support / technical support roles
- Comp Sci, Science, Technology or related degree
- Proven experience with web dev technologies (HTML, JavaScript, CSS, APIs)
- Hands-on experience with REST APIs & Webhooks
- Solid understanding of tech fundamentals and helpdesk software
- English (C1+)
- Proficiency in 1 other language
- Customer-focused, with the ability to empathise with customers
- Strong troubleshooting and problem-solving capabilities, with a structured and analytical approach
- Excellent communication skills, including active listening, clear questioning, and the ability to understand context
- Proven ability to manage multiple priorities effectively in fast-paced environments, maintaining accuracy and attention to detail
Responsibilities
- Provide customer support across multiple channels, including tickets, chat, email, and online meetings
- Collaborate with L2 support teams to identify and implement effective solutions
- Troubleshoot WhatsApp API-related issues and resolve technical problems
- Guide partners and clients in navigating the WhatsApp Business ecosystem
- Communicate with WhatsApp / Meta representatives
- Work closely with LATAM onboarding and commercial teams
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