Medical Virtual Assistant
W
Winning AssistantsHealthcare
Manila, Philippines. Mexico, Mexico. El salvador, El Salvador. Colombia. Peru. Venezuela, Bolivarian Republic of, 9:00 AM – 5:00 PM Pacific Time (PDT)Full-TimeMiddle
Salary5 - 6 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- EHR
Requirements
- Strong customer service skills and professionalism when speaking with patients
- Excellent English communication skills with clear speech and minimal accent
- Experience in healthcare administration or medical virtual assistance
- Knowledge of insurance verification, deductibles, and patient financial responsibility
- Strong attention to detail, especially when handling patient records and insurance information
- Confidence explaining deductibles, deposits, and payment expectations to patients
- Ability to multitask and manage high call volumes during busy clinic hours
- Strong organizational skills and reliability
- Professional demeanor that represents the clinic positively
- Proficient in speaking and writing English very clearly
- Relevant work experience
- Able to submit an NBI clearance and/or Local Police Clearance background check before onboarding
- Available for video meetings with camera on (when needed)
- Reliable laptop or desktop computer
- High-speed internet connection (minimum 10 Mbps)
- Noise-canceling headset
- Webcam for virtual meetings
- Quiet, professional workspace
Responsibilities
- Answer inbound phone calls from patients and respond to general inquiries.
- Serve as the first line of support for incoming calls, ensuring calls are not missed while in-clinic staff assist patients.
- Provide a professional, friendly, and helpful experience for patients over the phone.
- Handle cosmetic inquiry calls and gather initial patient information when needed.
- Verify patient insurance coverage prior to appointments.
- Check deductibles, benefits, and patient financial responsibility accurately.
- Clearly communicate deductibles, deposits, and expected patient payments before visits.
- Process or assist with prior authorizations by accessing insurance portals and retrieving authorization details.
- Create patient charts in the EasyDerm EHR system before appointments.
- Enter and organize patient information including demographics and insurance details.
- Ensure accuracy of all patient data to avoid billing issues.
- Collect deposit or credit card information when required to secure appointments.
- Coordinate with clinic staff by transferring calls or relaying important patient information.
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