Senior Client Success Manager, Legal Marketing
New
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EverServiceLegal Marketing
United StatesFull-TimeSenior
Salary65000 - 80000 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- Google AnalyticsSEOWordPress
Requirements
- 4+ years of hands-on Account Management/Client Success experience
- Experience preferably within a small to mid-sized legal marketing agency
- Bachelor's degree (BA/BS) in Marketing, Business, Communications, or a related field
- Experience managing client relationships
- Experience delivering digital strategies
- Experience working on performance-driven campaigns
- Solid digital marketing expertise with hands-on experience in SEO, paid media, social media, email marketing, or content marketing
- Comprehensive understanding of the digital landscape
- Proficiency with Content Management Systems (CMS) like WordPress
- Knowledge of website analytics, tracking tools, and performance optimization (plus)
- Ability to work in a collaborative environment and engage with cross-functional teams
- Genuine passion for client success, with a focus on providing exceptional service
Responsibilities
- Serve as the primary point of contact for clients, facilitating clear and consistent communication between the client and the agency
- Establish strong working relationships with clients, ensuring their needs and expectations are understood and met
- Foster effective collaboration between the internal digital marketing and sales teams to address client inquiries, develop solutions, and deliver optimal marketing strategies
- Regularly analyze and review client performance data using tools like Google Analytics to track and assess key metrics
- Prepare and present monthly analytics reports that provide actionable insights to clients, helping them understand their campaign results and areas for improvement
- Collaborate with both the marketing and sales teams to identify opportunities for improving client performance
- Provide data-driven marketing recommendations and propose tailored solutions based on client goals
- Advise clients on the best marketing products and strategies to meet their business objectives, ensuring the right tools and approaches are utilized for their success
- Build and maintain long-term client relationships to ensure satisfaction and account retention
- Proactively engage with clients to anticipate their needs and prevent potential issues
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