Service Operations Scheduler
P
Palmetto Clean TechnologyClean Tech, Solar
Remote - PhilippinesFull-TimeMiddle
Salary460000 - 690000 PHP per year
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Job Details
- Experience
- Minimum 2 years
- Required Skills
- SalesforceGoogle Workspace
Requirements
- BS/BA is preferred
- Minimum 2 years of experience in a customer, tech, or sales support role preferred
- A high degree of proactiveness, adaptability, and resourcefulness
- Customer service mindset
- Problem solver with attention to detail
- Strong enterprise software skills (G Suite, Salesforce)
- Ability to work independently as well as in a team
- Excellent communicator, both written and verbal
- Knowledge of the construction or solar industry is preferred
Responsibilities
- Coordinate, schedule, and confirm customer site visits for Field Service Technicians across multiple regions and time zones.
- Serve as the primary scheduling liaison for customers, maintaining proactive, timely, and empathetic communication.
- Optimize technician routes and daily workloads to increase efficiency and minimize travel time and cost.
- Review technician capacity and availability daily to construct accurate and achievable schedules.
- Collaborate with Service Project Coordinators, Asset Management Specialists, and regional leaders to ensure readiness before scheduling.
- Verify customer availability, access instructions, and any pre-visit requirements to ensure a successful appointment.
- Monitor work order queues to ensure all site-visit–eligible cases are scheduled within defined SLA targets.
- Escalate scheduling risks, technician constraints, or customer-related delays to leadership when they threaten timelines.
- Maintain accurate documentation of all scheduling attempts, customer communications, and confirmations in CRM platforms such as Salesforce.
- Support team reporting by flagging chronic bottlenecks, trends, and repeat issues that impact schedule adherence or customer satisfaction.
- Participate in cross-functional initiatives to improve scheduling processes, tools, and communication standards.
- Assist with temporary surge initiatives or special projects to ensure the Service Operations organization meets overall volume and customer satisfaction goals.
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