Customer Support Specialist
New
W
WayviaE-commerce
Remote, U.S.Full-TimeEntry
Salary21 - 23 USD per hour
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Job Details
- Experience
- 0-2 years of experience
- Required Skills
- SQLJiraMicrosoft OfficeZendesk
Requirements
- Associate's degree
- Bachelor’s preferred
- 0-2 years of experience in a customer-facing role
- Basic knowledge of customer support software
- Strong communication skills
- Strong organizational skills
- Strong time management skills
- Proven troubleshooting ability
- Experience working cross-functionally with technical teams (preferred)
- Experience with Jira (preferred)
- Experience with SQL (preferred)
- Experience with Microsoft Office (preferred)
Responsibilities
- Respond to customer support issues and resolve them per SLAs
- Communicate professionally with customers according to PriceSpider standards
- Work cross-functionally to resolve issues promptly
- Escalate issues when necessary
- Manage inbound communication via telephone, email, support tickets, and customer portal
- Utilize knowledge of Wayvia products to resolve issues independently
- Guide customers on product benefits and enhancements
- Assist with reports and metrics
- Recommend best practices to customers
- Identify and communicate root cause issues professionally
- Convey support team needs and issues cross-functionally
- Recommend patterns of issues for the product roadmap
- Contribute to high-priority issues
- Adhere to customer support best practices and policies
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