Bilingual Customer Support Specialist
New
M
MealSuiteFoodservice, Healthcare, Senior Living
New Brunswick, Canada. Manitoba, Canada. Alberta, Canada. Ontario, Canada. Canada. United StatesFull-TimeMiddle
Salary50000 - 69000 USD per year
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Job Details
- Languages
- French
- Experience
- 1-3 years
- Required Skills
- SalesforceZendesk
Requirements
- 1-3 years of direct experience in customer support roles
- Experience with Customer Success Management tools (e.g., Zendesk, Salesforce)
- Experience with foodservice tech software
- Experience in the foodservice, acute care, or tech industry strongly preferred
- Clear and concise communicator
- Able to explain complex topics in an easy-to-understand way
- Strong attention to detail
- Calm, flexible, and resilient under pressure
- Maintains professionalism and effectiveness during high-volume or high-stress situations
- Analytical and investigative problem-solver
- Motivated to dig into issues thoroughly and follow through until resolution
- Skilled at juggling multiple priorities
- Ability to shift focus between tasks, customers, and systems multiple times in a single day
- Ability to thrive in a collaborative, fast-moving environment
- Willingness to travel occasionally
- Valid passport with no travel restrictions (Canada/USA; Vietnam if required)
Responsibilities
- Ensure timely and successful delivery of solutions according to customer needs and objectives
- Field support calls, chats and emails for internal and external users
- Prioritize tickets, reassign based on subject and skill level, and update and track assigned tickets
- Troubleshoot reported issues and create defects for product to review
- Participate in software/hardware testing
- Research and consult manuals and training material for self-guided continued learning
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