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MealSuite

MealSuite® is an all-in-one foodservice management technology designed to support care communities in optimizing their operations and enriching the mealtime experience for patients, residents, and staff.

Related companies:

🏢 Sourcefit
🏢 Geotab
🏢 CrewBloom

Jobs at this company:

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🔥 Customer Support Specialist
Posted 2024-11-07

📍 United States

🧭 Full-Time

🔍 SaaS, foodservice technology

  • 1-3 years of experience in a customer service support role, preferably in a contact center environment.
  • Background in nutrition/dietetics or healthcare foodservice.
  • Customer-centric attitude and excellent relationship-building skills.
  • Strong analytical and problem-solving skills.
  • Good verbal and written communication skills.
  • Ability to manage time and prioritize tasks.
  • Willingness to occasionally travel with valid passport.
  • Thrives in an agile, collaborative environment.

  • Field support calls, chat, email, and other communications from users with software or hardware inquiries.
  • Track assigned support tickets.
  • Solve problems using knowledge of systems, hardware, and procedures.
  • Guide users through diagnostic/troubleshooting processes.
  • Consult user guides and manuals to answer inquiries.
  • Report system defects to the product team.
  • Participate in system and hardware testing.

Problem SolvingCustomer service

Posted 2024-11-07
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🔥 Customer Support Specialist
Posted 2024-11-07

📍 Texas, United States

🧭 Full-Time

🔍 Foodservice technology

  • 1-3 years of experience in a customer service support role, preferably in a contact center.
  • Background in nutrition/dietetics or healthcare foodservice.
  • Customer-centric attitude and excellent relationship-building skills.
  • Strong analytical and problem-solving skills.
  • Critical thinking and attention to detail for system issues.
  • Strong verbal and written communication skills.
  • Proven ability to manage time and prioritize tasks.
  • Willingness to occasionally travel with a valid passport.
  • Thrive in an agile, collaborative environment.

  • Field support calls, chat, email, and/or other communications from users with software or hardware inquiries.
  • Track assigned support tickets.
  • Solve problems using knowledge of systems, hardware, and procedures.
  • Guide users through diagnostic and troubleshooting processes.
  • Consult user guides, manuals, and other documents to assist in inquiries.
  • Report system defects/issues to product and development team.
  • Participate in system and hardware testing.

Problem SolvingCustomer service

Posted 2024-11-07
Apply
Apply
🔥 Customer Support Specialist
Posted 2024-11-07

📍 Canada, USA

🧭 Full-Time

🔍 Food service technology, SaaS

  • 1-3 years of experience in a customer service support role, with preference for a contact center environment.
  • Background in nutrition/dietetics or healthcare foodservice.
  • Customer-centric attitude and excellent relationship-building skills.
  • Strong analytical and problem-solving skills.
  • Critical thinking and attention to detail.
  • Strong verbal and written communication skills.
  • Proven ability to manage time and prioritize tasks.
  • Willing to occasionally travel with a valid passport.
  • Thrive in an agile environment.

  • Field support calls, chat, email, and other communications from users with software or hardware inquiries.
  • Track assigned support tickets.
  • Solve problems using knowledge of systems and procedures.
  • Guide users through diagnostic and troubleshooting processes.
  • Consult user guides and manuals to assist in inquiries.
  • Report system defects to the product and development team.
  • Participate in system and hardware testing.
Posted 2024-11-07
Apply
Apply
🔥 POS Deployment Specialist
Posted 2024-10-16

📍 United States, Canada, Vietnam

🔍 SaaS, foodservice technology

  • I have knowledge of Point of Sale (POS) system configuration and deployment.
  • I gained my knowledge through formal education, direct experience in deploying POS systems, or a combination of both.
  • I have experience in the SaaS industry (nice to have).
  • I have direct experience with MealSuite products (nice to have).
  • I have project management experience (nice to have).
  • I’m familiar with implementation best practices and customer training for SaaS solutions.
  • I’m exceptional at managing multiple projects simultaneously and adapting to changing requirements.
  • I get most excited about helping customers optimize technology for success.
  • I’m extra passionate about providing top-tier customer service and ensuring smooth software implementations.
  • I have a proven ability to collaborate across teams to deliver seamless implementation experiences.
  • I’m willing to travel up to 80% of the time across the US and have a valid passport with no travel restrictions between Canada and the USA.
  • I live near a major airport, making travel more convenient for frequent client visits.
  • I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate.
  • I love to be directly involved in projects and initiatives that offer continued learning and endless opportunities to express my ideas and build my leadership skills.

  • On-Site Customer Consultation & Implementation (80% travel) – Work directly with new and existing customers across the US to consult on and implement MealSuite hardware, train on POS functionality, and customize configurations for optimal usage.
  • Collaborative Teamwork – Partner with peers within the Implementation team and collaborate with Implementation Specialists during project kickoff calls, planning sessions, and implementation calls to ensure seamless execution.
  • Tool & Process Development – Create and refine tools and systems to improve scalability in scoping and needs analysis processes for customers.
  • Training Material Evolution – Work with the Manager, Customer Implementations, to enhance training materials and best practices, making them more interactive and easily understood by customers in the field.
  • Customer Education & Support – Educate customers on MealSuite’s toolkit, capabilities, and best practices to streamline adoption and align customer expectations.

LeadershipProject ManagementAgileSCRUMCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationCustomer service

Posted 2024-10-16
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🔥 Customer Onboarding/Implementation Specialist
Posted 2024-10-16

📍 United States, Canada, Vietnam

🧭 Full-Time

🔍 SaaS, foodservice technology

  • Prior experience with customer implementation.
  • Proficient in Microsoft Office Suite or related software.
  • Desire to work in a fast-paced, growth-oriented environment.
  • Effective and professional written and verbal communication skills.
  • Excellent interpersonal skills and positive attitude.
  • Great attention to detail.
  • Ability to multi-task and adapt to different systems.
  • Delivery of organized and understandable training sessions.
  • Ability to listen carefully to customer information and ask clarifying questions.
  • Willingness to travel and have a valid passport with no travel restrictions.

  • Prepare and deliver customer implementation project plans.
  • Provide detailed account walkthroughs of what success will look like post-launch.
  • Clearly communicate account setup requirements and expectations with customers and other key stakeholders.
  • Create, deliver, monitor, and update user training plans based on customer needs.
  • Educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations.
  • Document customer implementation needs, requests, and questions in internal systems, and communicate salient information to stakeholders as needed.
  • Ensure customers receive superior service; develop and strengthen relationships with both new and existing customer stakeholders.
  • Leverage feedback for continuous improvement to the onboarding process.
  • Maintain strong knowledge of MealSuite systems and offerings.
  • Collaborate with Sales, Finance, Operations, and Engineering teams.
  • Collaborate with Account Management and Support teams to smoothly transition customer accounts after implementation is complete.

Project ManagementCommunication SkillsCollaborationMicrosoft ExcelMicrosoft Office Suite

Posted 2024-10-16
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