- Ensure timely and successful delivery of solutions according to customer needs and objectives
- Field support calls, chats and emails for internal and external users
- Prioritize tickets, reassign based on subject and skill level, and update and track assigned tickets
- Troubleshoot reported issues and create defects for product to review
- Participate in software/hardware testing
- Research and consult manuals and training material for self-guided continued learning
SalesforceZendesk