Provide exceptional support to our customers via phone, email, and live chat
Support two distinct customer types: Cardholders and Card Administrators
Be an expert in the True Link Card’s capabilities and empower customers to utilize the product
Learn and embody the “True Link Voice” - our unique way of communicating with customers without the use of scripts
Share customer feedback and experiences with the team
Proudly represent our company, which is known for providing top-notch customer support
TroubleshootingCRMZendesk
About True Link Financial
True Link Financial empowers independence for those facing financial vulnerability. We pioneer financial solutions for elders, people with disabilities, and individuals in recovery. Our products, like the True Link Visa Prepaid Card, manage nearly $1 billion in card purchases annually. We also manage over $2 billion in assets for investment and trust administration. You become part of a team helping over 250,000 families navigate crucial financial challenges. Your work directly impacts the quality of life for vulnerable populations.
How We Work
We embrace a fully remote model, with team members across the US. Our communication prioritizes empathy and clear understanding. We foster a supportive environment where diverse backgrounds are celebrated. You'll experience the agility of a startup with the stability of a financial services firm. We connect virtually for team laughs and build strong relationships across distances.
Engineering at True Link Financial
Our platform builds secure, user-friendly financial tools for complex needs. You will work with technologies like Google Tag Manager, Cloudflare CDN, and robust mobile compatibility. We use CRM and ticketing systems like Zendesk for seamless customer interaction. Our engineering efforts create integrated payment and reporting solutions for trust administration. You help us enhance security with features like two-factor authentication and fraud detection.
Why Join Us
Make a profound impact, helping 250,000+ families achieve financial independence.
Grow in a profitable, mission-driven fintech company backed by $68M in funding.
Work remotely from anywhere in the US, with flexible schedules and supportive colleagues.
Develop your skills with a dedicated professional development budget.
Contribute to a diverse, inclusive team that values respect and dignity.
Benefits & Perks
Competitive wages and early-stage equity.
Comprehensive health, dental, and vision coverage.