Customer Support Specialist II
New
T
True Link FinancialFintech
Remote - in USFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- ZendeskTroubleshootingCRM
Requirements
- Strong communicator: patient, kind, empathetic listener and skilled writer
- Resilient: energized by speaking with customers over the phone, up to five hours a day
- High degree of personal responsibility and ownership in helping customers
- Previous professional experience working in hospitality or customer service, and/or personal or professional experience working with people with disabilities, vulnerable older adults, or people in recovery from addiction
- Ambitious and oriented to learning: excited to learn and navigate new tech platforms, systems, and processes
- Familiar with remote work and technology
- Understands how to use a Mac computer, external monitors, and computer accessories
- Has a strong internet connection that can support working from home, and knows how to troubleshoot internet and/or technical issues if needed
- Experience using a CRM and ticketing tools like Zendesk, and navigating multiple systems simultaneously
Responsibilities
- Provide exceptional support to our customers via phone, email, and live chat
- Support two distinct customer types: Cardholders and Card Administrators
- Be an expert in the True Link Card’s capabilities and empower customers to utilize the product
- Learn and embody the “True Link Voice” - our unique way of communicating with customers without the use of scripts
- Share customer feedback and experiences with the team
- Proudly represent our company, which is known for providing top-notch customer support
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