Technical Support Specialist II
Phoenix, AZ / Las Vegas, NV / Remote - USFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Proficiency in Spanish (oral and written)
- Experience
- 4+ years of experience in technical support, field service, or product support
- Required Skills
- SalesforceMicrosoft OfficeTrainingTroubleshootingTechnical support
Requirements
- 4+ years of experience in technical support, field service, or product support
- Strong troubleshooting skills across plumbing, electrical, refrigeration, or similar systems
- Experience training others or supporting escalated technical issues
- Ability to operate independently and lead in ambiguous situations
- Strong communication skills, including the ability to simplify technical concepts
- Proficiency in Spanish (oral and written)
- Proficiency in Microsoft Office and systems like Salesforce and RingCX
Responsibilities
- Serve as a technical expert supporting internal teams, distributors, and service partners
- Lead and deliver technical training programs (virtual and in-person)
- Support complex installations, site assessments, and escalated technical issues
- Develop training materials and troubleshooting guides
- Track and analyze service trends to identify opportunities for improvement
- Partner with Product and cross-functional teams to provide feedback on product performance
- Support national (and occasional international) training and rollout initiatives
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