Remote Support Specialist 3 – Magnetic Resonance

USFull-TimeSenior

Salary75,660 - 104,027 USD per year

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Job Details

Associate’s degree or equivalent technical/vocational training in a relevant field.
8+ years of hands-on experience working with Magnetic Resonance (MR) systems in a technical support or service environment.
Strong expertise in troubleshooting and resolving complex MRI system issues, including remote diagnostics.
Excellent communication skills with the ability to explain technical issues clearly to both technical and non-technical stakeholders.
Strong problem-solving abilities with a structured and analytical approach to technical challenges.
Experience working in escalated support environments with customer-facing responsibility.
Ability to work flexible schedules, including second shift and on-call rotations.
Willingness to travel internationally and domestically for field support when required.

Provide advanced remote technical support for MRI systems to customers and field service engineers, ensuring timely and effective issue resolution.
Diagnose, troubleshoot, and resolve complex technical problems using remote diagnostic tools and Siemens Remote Services.
Coordinate and dispatch service actions, ensuring clear communication and actionable repair guidance for field engineers.
Manage escalation processes by collaborating with internal technical teams to drive resolution and maintain customer satisfaction.
Support occasional on-site repairs, including international travel when required (e.g., Canada and Latin America).
Deliver expert technical guidance, training, and mentoring to internal teams and less experienced engineers.
Monitor system performance and provide structured feedback to engineering and factory teams for product improvement.

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