Remote Customer Support & Systems Specialist
Source API remote eligibility restrictions: United States, U.S. Eastern Time (New York time) business hoursFull-Time
Salary not disclosed
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Job Details
- Languages
- Proficient level of English (written and spoken)
- Required Skills
- Problem SolvingCustomer serviceMicrosoft OfficeTroubleshootingGoogle WorkspaceSlack
Requirements
- Proficient level of English (written and spoken).
- Strong customer service experience.
- Experience using Slack or similar platforms.
- Experience using Intercom, is highly preferred.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Proficiency in Google Workspace (Docs, Sheets, Gmail, Drive, Meet).
- Ability to adapt quickly to system updates and process changes.
- Tech-savvy with strong troubleshooting and problem-solving skills.
- Comfortable leading meetings and training sessions.
- Empathetic, and solutions-oriented mindset.
- Highly detail-oriented and organized.
- Out-of-the-box thinker, reliable, self-motivated, dependable, confident, and a positive attitude.
- Sound judgment and the capacity to comprehend and execute instructions promptly with minimal supervision.
- Ability to work in alignment with U.S. Eastern Time (New York time) business hours.
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.
Responsibilities
- Navigate and manage internal systems efficiently.
- Update, review, and correct documentation to ensure accuracy and clarity.
- Maintain organized and up-to-date system records.
- Lead virtual meetings to train members on internal systems and tools.
- Provide ongoing support and troubleshooting assistance.
- Create clear instructional materials, including video tutorials.
- Manage incoming requests and ensure timely follow-ups.
- Maintain organized communication through email and internal platforms.
- Handle daily operational tasks with accuracy and efficiency.
- Support cross-functional collaboration.
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