Retail Media Senior Associate, Customer Onboarding
P
PacvueECommerce
Mexico CityFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3-5+ years
- Required Skills
- Project Management
Requirements
- 3-5+ years of experience in eCommerce account management, account strategy, consulting, sales, or digital marketing
- Proven track record of delivering consistent results for clients
- Working knowledge of retail media best practices (Search, DSP, AMC)
- Knowledge of how retail media, sales, and operations intersect
- Strong command of digital advertising KPIs and data storytelling
- Skilled at analyzing complex datasets, identifying key metrics, and providing actionable insights
- Ability to quickly learn and master Pacvue’s products, features, and applications in client environments
- Strong project management skills; able to plan and execute defined tasks despite ambiguity
- Impeccable organizational ability to manage multiple complex projects and deliverables simultaneously
- A proactive approach to supporting process improvements and workflows
- Exceptional written and verbal communication skills
- Excellent presentation skills
- Demonstrated ability to build strong client relationships
- Thrive in dynamic environments, quickly adapting and executing
- Strong troubleshooting skills with the ability to provide solutions to clients
Responsibilities
- Support Client Onboardings
- Run core components of the onboarding program, including account setup and/or temporary hands to keys execution for client campaigns, including campaign organization, tagging strategy, rule logic, dayparting models, budget pacing, and reporting needs.
- Apply campaign management expertise across Retail Search, DSP, and AMC for temporary support for clients to deliver best-in-class setups
- Provide training sessions with clients, tailored towards Pacvue platform setup, guidance on optimization strategies, and performance tracking.
- Manage Projects & Cross-Functional Teams
- Escalate and help resolve cross-functional blockers without dropping deliverables.
- Support handling client escalations and provide professional, clear stakeholder updates.
- Scale & Improve the Program
- Identify opportunities for AI-enabled workflows and contribute to improvements that enhance onboarding efficiency and outcomes.
- Contribute to playbooks, templates, and documentation to streamline future onboardings.
- Identify process gaps and suggest improvements to increase efficiency and effectiveness.
- Provide feedback to the product team to address recurring onboarding friction.
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