Strategic Account Manager (Tribe Lead)
A
ArionkoderProduct Development, Artificial Intelligence
LATAMFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Artificial IntelligenceCustomer SuccessHubSpotAccount Management
Requirements
- Experience with B2B account management, customer success, or strategic partnerships in technology, AI services, digital product development, or enterprise solutions
- Client empathy, technical context, and a growth mindset
- Intermediate technical knowledge, with the ability to understand and differentiate between technical profiles and their tools/libraries
- Up to date with AI trends and able to leverage AI tools to explore and improve processes
- Experience managing complex client accounts with $2M+ annual spend
- Proven track record of growing accounts organically through trust, consistent value delivery, and strategic thinking
- Comfortable building relationships with executives and technical stakeholders across diverse industries
- Autonomous while working on a team, managing portfolio with structure, discipline, and initiative
- Excellent communicator in English
- Analytical and data-driven: uses metrics to prioritize effort, spot expansion signals, and demonstrate impact
- Deeply collaborative
- Resilient, accountable, and energized by owning a portfolio end-to-end
Responsibilities
- Own a portfolio of strategic Arionkoder accounts and drive their sustained growth, retention, and expansion
- Build and continuously update a Customer Intelligence Profile (CIP) for each account
- Move accounts through our phases: from early relationship stabilization through to full co-ownership
- Build trusted relationships with key stakeholders, including C-level executives
- Act as the voice of the customer internally
- Work in close alignment with the Account Delivery Manager
- Lead Quarterly Business Reviews and strategic planning sessions
- Identify and activate referral opportunities from within your portfolio
- Monitor account health proactively and address risks
- Use and maintain HubSpot for portfolio management, CIP tracking, and reporting
View Full Description & ApplyYou'll be redirected to the employer's site
