Technical Account Manager
U
UiPathEnterprise Software
Mexico CityFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English fluency
- Required Skills
- AWSArtificial IntelligenceGCPJavaMachine LearningAzure.NETSoftware Engineering
Requirements
- Hands-on experience with UiPath Studio for automation development and best practices
- Proven expertise in UiPath Document Understanding (DU) for intelligent document processing solutions
- Experience in programming .NET / Java applications
- Cloud experience (Azure/AWS/GCP)
- Proven track record in customer-facing technical account management or consulting roles
- Expertise in diverse technical topics, including software engineering, deployment, cloud technologies, and infrastructure engineering
- Strong analytical and problem-solving skills, with a proactive and innovative approach to customer success
- English fluency
- Experience with AI or agentic frameworks like ChatGPT, Claude, LangGraph, CrewAI, or familiarity with LLMs, RAG, and MCP (Highly Valued)
- Experience working with Intelligent Document Processing, BPMN, and process mining tools (Highly Valued)
- Background in implementing AI-powered automation solutions in enterprise environments (Highly Valued)
- Certifications in UiPath (Advanced RPA Developer, Solution Architect) or cloud platforms (Highly Valued)
Responsibilities
- Take ownership of customers' technical success with the UiPath Platform, being accountable for technical workstreams that drive exceptional business value
- Proactively engage with customers, providing embedded technical advisory to mature their automation programs and expand their vision of achievable goals
- Guide UiPath Platform infrastructure planning, installation, upgrades, and troubleshooting processes
- Enable customer technical stakeholders on UiPath Platform best practices, tailored to their unique automation needs and constraints
- Conduct design and code reviews for select automations to reinforce and verify best practices
- Perform technical health checks of customer automation programs, identifying risks and opportunities for continuous improvement
- Collaborate with UiPath Product Support and subject matter experts to resolve escalated support incidents efficiently
- Champion AI-powered automation solutions, helping customers leverage intelligent document processing, agentic AI, and machine learning capabilities within their automation programs
- Architect end-to-end automation solutions using UiPath Studio, Document Understanding, and AI Center to solve complex business challenges
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