Technical Account Manager
S
SamsaraConnected Operations Cloud
MexicoFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- PythonArtificial IntelligenceSalesforceJiraTableauRESTful APIsZendesk
Requirements
- 5+ years experience in a technical, customer-facing role (technical account management, solutions consulting, or customer success) with a demonstrated track record of success
- Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience
- Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations
- Strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications
- Data-informed approach to understanding customer needs and ability to build trusted, long-term relationships
- Strong English written and verbal communication skills
- Team player who thrives in a fast-paced environment and works effectively with internal teams
- Experience supporting global enterprise-level customers in a SaaS, IoT, or PaaS environment
- Proven experience leveraging AI tools and methodologies in daily workflows
- Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau
- Basic Python coding skills
Responsibilities
- Drive Customer Impact & Value Realization: consistently deliver measurable value, understand customer business objectives, and align Samsara's solutions to achieve goals, tracking and demonstrating technical ROI.
- Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, develop tailored success plans, and identify and mitigate risks to customer health.
- Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software, advise on best practices, and troubleshoot complex technical issues.
- Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand root causes of customer challenges, own the technical ticket lifecycle, including escalations, and conduct root cause analysis.
- Communicate with Influence and Clarity: Lead customer meetings, from technical deep dives to quarterly technical account reviews, with confidence and adapt communication to diverse audiences.
- Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams to advocate for customer needs and deliver a unified experience.
- Demonstrate Ownership and Act as a Multiplier: Take initiative on team projects and process improvements, contribute to internal knowledge base, and help onboard new team members.
- Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values and operating principles, actively seeking feedback for continuous improvement.
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