Founding Customer Success Manager, Onboarding

People Culture TalentAI-powered voice agents

Remote - United StatesContractManager

Salary not disclosed

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Job Details

Requirements

Strong communicator who can build rapport with blue-collar business owners
Proactive owner who doesn't wait to be told what needs doing
Process builder comfortable creating structure in early-stage ambiguity
Scrappy problem solver who finds creative solutions with limited resources
Experience with B2B customer onboarding or implementation (strongly preferred)
Track record of building processes from 0-to-1 (strongly preferred)
Comfort with non-traditional/blue-collar customer segments (strongly preferred)
Previous startup experience (especially early-stage) (strongly preferred)
Technical aptitude and ability to learn software quickly (strongly preferred)

Responsibilities

Design and implement scalable customer onboarding processes from scratch
Eliminate manual bottlenecks that currently limit how many customers we can activate
Create documentation, workflows, and playbooks that others can follow
Measure and optimize time-to-value for new customers
Proactively guide customers through setup and configuration
Ensure customers activate key features that drive retention and satisfaction
Build strong relationships with auto shop owners and managers
Monitor customer health metrics and take proactive action
Partner with engineering on product improvements based on customer feedback
Work with CEO on growth strategy and customer insights

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