Associate Customer Success Manager - FNSS
New
F
FlashpointCyber Threat Intelligence
Remote in the United StatesFull-TimeMiddle
Salary82700 - 85000 USD per year
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Job Details
Requirements
- Superb communication skills, both written and verbal
- Demonstrated ability to communicate at all levels of a customer’s organization
- Proficiency and speed with email and project management tools
- Excellent analytical and problem-solving skills
- Willingness to travel to engage with customers in person if necessary
- Cybersecurity, IT Security, Military, Law Enforcement, Government or Intelligence Community Experience is a plus
- Desired to possess an active Secret security clearance, or be eligible to attain an appropriate clearance
Responsibilities
- Translate critical mission partner requirements into executable intelligence objectives; proactively anticipate and mitigate operational friction points and complex intelligence challenges specific to the mission environment.
- Drive collaborative mission integration by synchronizing efforts across internal and external stakeholders—including intelligence analysts, operators, technical units, and interagency partners—to deliver precision solutions for complex mission challenges.
- Make sense of an infinite number of data points from across your mission partner portfolio to make recommendations on how products should be leveraged to maximize mission impact.
- Proactively anticipate team objectives in support of discrete mission partner needs, particularly in dynamic, high-stakes environments.
- Identify, synthesize, objectify, and prioritize intelligence problems while working cross-functionally to effectively mitigate those issues for our discrete mission partner base.
- Work independently, make rapid decisions, and recruit additional resources within the organization as needed to accomplish larger, complex and discrete mission partner goals.
- Leverage your knowledge of Flashpoint’s tools, datasets, and analytic capability, paired with a keen understanding of customer outcomes, to make Flashpoint an extension of the customer’s intelligence team and maximize the attainment of customer goals.
- Develop a deep rapport with customers, building trust so Flashpoint can assist with their most sensitive and difficult challenges.
- Maintain Flashpoint's industry-leading reputation by handling diverse, urgent, and sensitive global requests with resourcefulness and expert judgment.
- Advocate for customers internally by communicating feedback and requirements to ensure Flashpoint products evolve with their needs.
- Deliver tactical, operational, and strategic support to all customer levels to drive product adoption and train personnel on Flashpoint tools.
- Use domain expertise to identify warm leads for sales and collaborate with FNSS Account Executives, Solutions Architects, and support teams to improve customer outcomes and drive expansion opportunities.
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