Associate Customer Success Manager
E
EasyLlamaHR compliance solutions
AR - Arkansas, CA - California, CO - Colorado, CT - Connecticut, FL - Florida, IL - Illinois, LA - Louisiana, MA - Massachusetts, MI-Michigan, MN - Minnesota, NJ - New Jersey, NY - New York, NC - North Carolina, OH - Ohio, OR- Oregon, PA - Pennsylvania, TN - Tennessee, TX - Texas, VA - Virginia, WA - Washington, WI - WisconsinFull-TimeEntry
Salary45000 - 60000 USD per year
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Job Details
- Experience
- 1–3 years
- Required Skills
- HubSpot
Requirements
- 1–3 years in Customer Success, Support, or another customer-facing role
- Strong written communication — clear, concise, and friendly
- Highly organized with strong attention to detail
- Ability to manage high volume with speed and accuracy
- Systems-oriented — comfortable working within and improving structured processes
- Resourceful and proactive — you look for patterns and solve problems, not just respond to them
- Experience supporting a scaled or high-volume customer segment (Nice to Have)
- Familiarity with tools like HubSpot, Front, or similar (Nice to Have)
- Experience working in a SaaS environment (Nice to Have)
Responsibilities
- Own all inbound customer inquiries for the scaled segment (email, chat, support tickets)
- Respond quickly and effectively to product questions
- Respond quickly and effectively to basic troubleshooting
- Respond quickly and effectively to account and billing requests
- Process Upgrades
- Triage and escalate more complex issues to Support, Product, or Engineering
- Ensure nothing slips through the cracks across a high volume of requests
- Maintain clean, accurate data across CRM and support tools
- Identify patterns in inbound requests and drive improvements to help center content
- Identify patterns in inbound requests and drive improvements to macros and templates
- Identify patterns in inbound requests and drive improvements to automated workflows
- Partner cross-functionally to improve the efficiency and quality of the scaled customer experience
- Help build our scaled Customer Success motion
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