Sr. Customer Success Manager - Data Solutions

New

PropelusHealthcare SaaS

Remote - USFull-TimeSenior

Salary not disclosed

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Job Details

Proven track record in B2B SaaS Customer Success managing enterprise-level accounts.
Direct experience in Professional Background Verification, Identity Compliance, or Workforce Credentialing.
Familiarity with the high stakes of managing sensitive consumer data and primary source information (e.g., knowledge of FCRA, NCQA, or similar regulatory standards).
Experience launching or scaling a new product line as a founding CSM.
Comfortable with APIs and technical troubleshooting.
Ability to explain technical API challenges and their business impact to C-suite stakeholders clearly and effectively.
Adept at synthesizing customer behavior and friction points into strategic insights for Product teams.
Enjoy building workflows from scratch and finding ways to make teams more efficient.
Proficiency with CS platforms (like Gainsight).
Proficiency with CRMs (like HubSpot).

Act as the primary advisor for high-value data customers, using knowledge of identity compliance and verification data.
Lead the integration process for customers using REST-based APIs, ensuring quick and correct connection.
Work with Customer Success Leadership to create and standardize workflows for Support and Professional Services.
Handle the full commercial lifecycle, including negotiating renewals and identifying expansion opportunities.
Take a hands-on approach to account health by resolving technical support tickets and facilitating escalations to the Dev team.
Recognize when technical tasks should be transitioned to dedicated Support or PS teams and design workflows for seamless hand-offs.
Turn customer feedback into clear, actionable requests for the Product team to improve product-market fit.

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