- Own the full implementation lifecycle for assigned US accounts, including project planning, milestone definition, go-live readiness criteria, and formal handoff to Customer Success
- Work with the Technical Implementation Management team to build and maintain implementation project plans with clear timelines, dependencies, and escalation paths for each account
- Serve as the primary internal owner for implementation outcomes, coordinating across internal teams and customer stakeholders
- Partner with clinical stakeholders to define screening workflows that integrate Optain’s platform with existing clinical operations and EHR systems (Epic, Athena, and others)
- Collaborate with Technical Implementation to define HL7 interface requirements, VPN/SFTP connectivity, and platform configuration for each customer
- Translate clinical requirements into actionable technical specifications and coordinate with Engineering/Product to resolve configuration or integration issues
- Develop and deliver training programs for clinical staff (technicians, nurses, physicians) on camera operation, image capture, and platform workflow—both in-person and virtual
- Create standardized training materials, quick-reference guides, and clinical workflow documentation for repeatable use across accounts
- Lead on-site go-live support during launch periods, troubleshooting workflow and adoption issues in real time
- Define and track proof-of-concept success criteria and drive accountability toward targets
- Partner with Customer Success to ensure a clean transition from implementation to ongoing account management once adoption targets are met
- Identify patterns across implementations to improve playbooks, templates, SOPs, and the overall implementation methodology
- Contribute to the development of scalable implementation tools and frameworks