Lead - Customer Success Manager
New
United StatesFull-TimeLead
Salary100000 - 110000 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- HubSpotAsana
Requirements
- 4+ years of experience in customer success, account management, or client-facing SaaS roles
- Proven experience managing onboarding, retention, and relationship growth for enterprise or high-value clients
- Strong communication, presentation, and interpersonal skills with executive-level stakeholder engagement capability
- Excellent organizational and project management skills with the ability to handle multiple priorities in a fast-paced environment
- Experience using CRM and customer success tools such as HubSpot, Asana, Trello, or similar platforms
- Strong analytical skills with the ability to interpret client data and translate insights into action
- Ability to collaborate effectively across cross-functional teams including product, support, and operations
- Bachelor’s degree in Business, Management, or related field preferred, or equivalent experience
- Willingness to travel for client meetings, brand visits, and conferences as needed
Responsibilities
- Serve as the primary point of contact for enterprise and superbrand clients, ensuring timely support, issue resolution, and proactive communication
- Build and maintain strong relationships with key client stakeholders to drive satisfaction, trust, and product adoption
- Oversee onboarding processes for new clients, ensuring smooth implementation and long-term success
- Collaborate with internal teams such as product, support, and operations to troubleshoot issues and resolve escalations effectively
- Monitor client health, satisfaction, and performance metrics, escalating risks and opportunities as needed
- Conduct business reviews and client meetings to identify expansion opportunities and strengthen engagement
- Gather and analyze client feedback to inform product improvements and enhance service delivery
- Track account performance and maintain reporting to support internal and external stakeholders
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