- Serve as the primary point of contact for superbrand and/or enterprise clients, addressing inquiries, resolving issues, and offering proactive solutions.
- Build and maintain strong relationships with key stakeholders at client organizations, ensuring they are up to speed with product offerings.
- Monitor client satisfaction and ensure that their needs are consistently met.
- Assist with onboarding new clients, ensuring they are set up for long-term success.
- Work closely with the Customer Support Team to assist in tracking any open issues and providing updates on escalated issues to the Brand(s).
- Collaborate with internal teams (product, support, operations) to troubleshoot and resolve client concerns.
- Provide clients with product demonstrations, training, and best practices to help them maximize product usage.
- Develop strategies to improve client satisfaction and retention, ensuring clients achieve their business goals.
- Conduct or prepare regular business reviews and meetings with clients to ensure satisfaction and identify opportunities for further collaboration.
- Track account performance, generating reports and insights for clients and internal teams.
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