Growth Customer Success Manager - Specialty Contractors

ClearstoryCommercial Construction SaaS

United StatesFull-TimeMiddle

Salary not disclosed

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Job Details

Experience as a PM or PE at a commercial contractor
Experience with change order request processes
Demonstrated proficiency using AI tools in a professional context
Ability to use AI tools (e.g., ChatGPT, Claude, Gemini) to draft and personalize outreach at scale
Ability to prompt AI tools effectively for customer communications or internal documentation
Understanding of AI as a lever for expanding CSM capacity
Strong analytical instincts for reading dashboards, analyzing data, and usage metrics
Excellent written communication skills with the ability to craft clear, compelling outreach

Own a high-volume portfolio of SMB accounts and drive strong renewal rates through scalable engagement
Lead lightweight onboarding experiences, handing off to in-app guides and automated sequences for ongoing adoption
Monitor health scores and product usage signals to proactively flag at-risk accounts and add the personal touch when needed
Design, deploy, and iterate on automated email sequences and AI-generated outreach that replace manual touchpoints across the customer lifecycle
Manage renewal outreach for the SMB segment, using data signals to prioritize efforts and personalize messaging at scale
Collaborate with the Support team to ensure customers receive timely responses through live chat and the knowledge base
Identify expansion signals and route qualified upsell opportunities to the appropriate AE or MM CSM
Contribute to the design and documentation of the Growth CS playbook, including onboarding flows, automated sequences, and intervention triggers
Partner with Product to provide feedback on in-app guides, weekly webinar content, and features that drive SMB adoption

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