Implementation Manager, Public Sector Customer Success
New
S
SamsaraIoT, SaaS
US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.Full-TimeManager
Salary109480 - 147200 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceCustomer SuccessSaaSAccount Management
Requirements
- 5+ years as an individual contributor within Customer Success, account management, or strategic consulting roles.
- 3+ years in a people manager or leadership role preferred.
- Bachelor's degree from a 4-year accredited institution.
- Experience working for a SaaS company.
- Led a team where each team member managed a portfolio of 50+ accounts.
- Experience with “Tech Tech”, Scale, or Digital Customer Success programs.
- Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains.
- Experience using Gainsight.
Responsibilities
- Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment, consistently meeting or exceeding KPIs.
- Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal.
- Lead and support the CSM team through critical customer engagements.
- Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
- Hire, develop and lead an inclusive, engaged, and high-performing team.
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