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🔥 Technical Support Team Lead (Tier 1)

Posted 15 days ago

📍 United States

🧭 Full-Time

💸 110000.0 - 130000.0 USD per year

🔍 SaaS

🔧 Requirements

5+ years of experience in customer support or technical support roles
2+ years of experience in a management or team lead position
3+ years of experience working with SaaS products, preferably in a support or customer success capacity
Proven experience collaborating with leading global teams across multiple time zones
Excellent problem-solving and analytical skills
Proficiency in support ticket management systems like Zendesk and CRM software

💡 Responsibilities

Lead a team of Level 1 support representatives
Develop and implement support strategies to improve customer satisfaction and reduce resolution times
Monitor and analyze support metrics to identify trends and areas for improvement
Lead team to create and maintain internal and external product documentation, including FAQs and troubleshooting guides
Collaborate with other departments to address product issues and enhance customer experience
Provide escalation support for complex customer issues
Train and mentor support team members to improve their skills and knowledge
Participate in product development discussions to provide insights from the support perspective

LeadershipCross-functional Team LeadershipProduct DevelopmentAnalytical SkillsProblem SolvingCustomer serviceMentoringDocumentationTrainingTroubleshootingTeam managementTechnical supportCRMCustomer supportSaaS

Posted 15 days ago

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🔥 Demand Creation Lead, New Markets

Posted 15 days ago

📍 United States

🧭 Full-Time

🔍 Sales & Marketing

🔧 Requirements

At least 5+ years of experience scaling a demand generation function at a B2B SaaS company, with a proven track record of driving measurable revenue growth.
A knack for deviating from the norm of basic demand generation, especially at a time when traditional practices are getting lost in the shuffle.
Big Thinker. Diligent Executor. Quick Iterator. Data Leverager.
Intuitive Marketer with an ability to be keenly aware of how a customer’s business operates and how to deliver messaging that resonates.
Ability to use data and analytics to drive decisions, optimize campaigns, and communicate key performance metrics (e.g., CAC, MQL to SQL conversion rates, pipeline velocity).
Proven ability to design, launch, and manage multi-channel campaigns aligned with buyer journeys, from conception through execution.
Demonstrated experience working with sales, product marketing, and other teams to ensure alignment and drive cohesive demand generation strategies.
Ability to develop high-impact content (e.g., eBooks, case studies, webinars) that resonates with the target audience.
Excellent project management skills and strong attention to detail with the capability to work on multiple campaigns and priorities simultaneously
Exceptional written and verbal communication skills, with the ability to engage stakeholders at all levels and present insights effectively.
Familiarity with website creation and updates—including content management systems and web development basics—is a plus.

💡 Responsibilities

Develop and execute a comprehensive demand generation strategy that aligns with our business goals and target the Small Operator audience.
Find our audience’s watering holes - both in and out of their office - and craft creative, multi-channel, activations to attract their attention and drive inbound sales engagement.
Lead the creation of engaging content and integrated marketing activations across digital, in-person events, email, social, blogs, landing pages, sales collateral and digital assets.
Collaborate closely with sales, customer success, product marketing, and other cross-functional teams to ensure alignment, maximize results, and develop a coordinated lead generation strategy
Partner with influential customers and agency partners who can help us generate ground swell
Nurture leads through various channels, including in-person and digital events, email campaigns, mailers, social, retargeting, and other high-impact mediums.
Collaborate with Operations to manage and optimize the company's database, ensuring accurate lead management and data quality, while adhering to privacy laws.
Establish and monitor key performance indicators (KPIs) to measure the success of demand generation campaigns and channels, using insights to refine strategies.
Present demand generation results and strategies to senior leadership, demonstrating the impact on pipeline creation and business growth, while contributing to strategic decision-making for future campaigns.

Project ManagementSQLAdobe Creative SuiteData AnalysisSalesforceGoogle AnalyticsContent creationContent managementREST APICommunication SkillsAnalytical SkillsCollaborationSEOPresentation skillsWritten communicationProblem-solving skillsCross-functional collaborationSales experienceMarket ResearchData visualizationMarketingLead GenerationStrategic thinkingDigital MarketingCRMData modelingSaaSBudget managementA/B testing

Posted 15 days ago

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🔥 Business Development Representative

Posted 15 days ago

📍 United States

🧭 Full-Time

💸 60000.0 - 100000.0 USD per year

🔍 Sales & Marketing

🔧 Requirements

At least 3 years in a SDR or BDR role doing outbound outreach vs just inbound
A proactive and thoughtful approach to outreach—you know how to engage people in a way that feels personal and valuable
Clear and compelling communication skills—you're confident in both writing and conversation
A professional yet warm and engaging presence—you're comfortable connecting with senior sales and marketing leaders
Experience in sales development, particularly in small to mid-sized business outreach
A team-oriented mindset—you enjoy collaborating with Account Executives and working toward shared goals
Strong attention to detail and excellent organizational skills—you keep track of conversations and follow-ups with care
A growth mindset—you're always looking for ways to improve and refine your approach
Experience reaching out to VPs of Sales and Marketing is a plus
Process-oriented thinking with the ability to create and implement new systems
Self-starter mentality with the ability to work independently in an early-stage environment

💡 Responsibilities

Research and identify potential clients through industry trends, company profiles, and decision-maker backgrounds to build a targeted list of high-value prospects matching our ideal customer profile
Conducting outbound email and phone outreach to connect with potential customers
Building relationships with decision-makers to understand their needs and introduce FURTHER's solutions
Partnering with Account Executives to ensure smooth handoff of qualified leads
Developing thoughtful, relevant outreach strategies for target accounts
Managing prospect conversations and optimizing outreach using CRM and sales tools
Achieving and exceeding outreach and lead generation goals
Creating and documenting scalable processes for lead qualification and AE handoffs
Building the foundation for our sales development function and helping shape best practices

Business DevelopmentSalesforceCommunication SkillsResearchClient relationship managementSales experienceMarket ResearchLead GenerationCRM

Posted 15 days ago

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🔥 Product Marketing Manager

Posted 16 days ago

🧭 Full-Time

💸 130000.0 - 170000.0 USD per year

🔍 Healthcare

🔧 Requirements

3-5 years of hands-on product marketing experience in high-growth startup environments, with demonstrated success in driving product adoption, market positioning, and revenue growth.
Proven track record of orchestrating integrated marketing campaigns across social media, email, and virtual events that drive meaningful engagement metrics and convert
Experience building and scaling enablement programs that measurably improve sales productivity, reduce ramp time, and empower customer success teams to drive product adoption and retention.
Track record of developing compelling content strategies that break through market noise, with expertise in creating high-impact narratives across written, video, and visual formats that resonate with target audiences.
Strong experience building and managing relationships with creative agencies, freelancers, and vendors to efficiently scale content production while maintaining brand consistency and quality.
Demonstrates deep understanding of modern product marketing principles with proven frameworks for go-to-market strategy, positioning, competitive analysis, and market research that drive business results.

💡 Responsibilities

Transform our product story into a comprehensive content library across our website, sales materials, and educational resources. Own and maintain all product content to ensure it remains current, compelling, and accurately reflects our value proposition and capabilities.
Drive the strategy and execution of all product-related communications, from feature launches to certification programs. Create and maintain a consistent narrative that resonates with both external audiences and internal teams, ensuring our product story is told effectively at every touchpoint.
Capture and amplify our customer success stories through compelling narratives and data-driven proof points. Develop robust ROI tools and case studies that clearly demonstrate the tangible impact of our solutions, making it easy for prospects to envision similar success with our products.

Posted 16 days ago

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