Implementation Manager

SchooLinksK-12 EdTech

United StatesFull-TimeManager

Salary80000 - 95000 USD per year

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Job Details

3+ years of experience in implementation, customer success, project management, or a client-facing role
Experience preferably in K-12 EdTech or education services
Proven ability to manage multiple complex projects simultaneously across different clients, timelines, and configurations
Exceptional written and verbal communication skills
Comfortable presenting to district leadership and writing clear, action-oriented follow-ups
Highly organized and detail-oriented
Ability to build consistent processes across a varied client portfolio
Understands how K-12 districts actually operate
Ability to build structure in ambiguous situations
Communication range to work confidently with a superintendent and a school counselor

Own the end-to-end implementation for a portfolio of districts; accountable for their platform onboarding, data ingestion, configuration of add-on modules, training, change management, communication, and continuous project management
Lead kickoff calls and project alignment sessions with district stakeholders, establishing ownership structures, rollout timelines, and measurable success criteria
Build phased implementation plans tailored to each district's purchased modules, grade levels served, and state compliance requirements (e.g., eCap, CCRI, CCMR, and other state CCR mandates)
Maintain an implementation tracker for each district, logging project status, action items, decisions, and upcoming milestones using Gainsight and Salesforce
Lead recurring check-in calls with district champions and executive sponsors, keeping projects on track and stakeholders aligned
Proactively surface risks to launch timelines and escalate to the Director of Implementations as needed

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