Startup Community Manager – Systems & Experiences
New
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NebiusCloud Computing
United States (West Coast preferred)Full-TimeManager
Salary150000 - 185000 USD per year
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Job Details
- Experience
- 3 - 5+ years
- Required Skills
- Artificial IntelligenceSalesforceHubSpotSlackCRM
Requirements
- 3 - 5+ years of experience in community operations or management, marketing operations, or a related role within a startup or technology environment
- Proven experience owning and integrating community platforms (e.g., Slack, Discord, Circle), event tools, and CRM systems
- Strong analytical skills with experience building dashboards, defining KPIs, and improving systems based on data
- Experience operating newsletters, virtual programs, or digital communities at scale
- Highly organized, detail-oriented, and comfortable owning complex systems in a fast-moving, cross-functional environment
- Deep understanding of community led-growth
- Familiarity with AI, cloud, or developer-focused startup ecosystems
- Hands-on experience with Salesforce or HubSpot, including reporting and integrations
- Experience managing technical documentation, knowledge bases, or developer-facing resources
- Background in B2B or cloud environments where community activity supports business outcomes
Responsibilities
- Own the Technical Roadmap for all startup community platforms, including the online founder portal, Slack, Discord, and third-party integrations (e.g., newsletter tools, event platforms)
- Build and own the founder experience portal, including structuring, populating, and maintaining onboarding content, resources, playbooks, and education materials as the central hub for founders
- Own the newsletter and online community programming, ensuring consistent delivery, segmentation, and engagement
- Support CRM Integration efforts, partnering with Sales and Marketing Operations to ensure all community touchpoints are accurately tracked, segmented, and integrated with the main CRM (e.g., Salesforce)
- Own the execution of virtual community programming (e.g., office hours, AMAs, onboarding sessions, workshops), including formats, tooling, registration, communications, and follow-up
- Ensure all virtual events are repeatable, measurable, and integrated into lifecycle and CRM workflows
- Define Key Performance Indicators (KPIs) focused on community growth, user engagement and retention rates
- Develop reporting dashboards and deliver actionable insights on community health, platform adoption, and program effectiveness to leadership and cross-functional teams
- Optimize Systems based on data and feedback, proactively identifying operational bottlenecks and implementing process improvements for continuous efficiency and measurable impact
- Provide Operational Support for marketing leads, focusing on the technical execution of events, including registration systems, pre- and post-event communications, and data capture
- Develop and maintain operational playbooks and documentation to ensure consistent use of community systems across regions and teams
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