Startup Customer Success Manager - Americas
New
A
AshbySaaS
Remote - North AmericaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 2 years
- Required Skills
- HubSpot
Requirements
- 2+ years of customer-facing experience supporting a complex and rapidly evolving product
- Enjoy becoming a subject matter and product expert
- Skilled at defining the scope of problems and creating comprehensive solutions independently and collaboratively
- Possess keen attention to detail
- Strong written and verbal communication skills
- Curious—both in addressing customers and creating solutions that improve our workflows
- Experience as a full-time Startup Customer Success Manager, Account Manager, or Program Manager
Responsibilities
- Take ownership of a book of customers for whom you’d be the main point of contact in our shared inbox
- Hop on customer calls per our SLAs
- Take ownership of medium and large projects that are core to our team’s operations
- Create high-quality onboarding materials, documentation, and e-webinars
- Assist via email and customer calls when needed
- Build an in-app onboarding experience using Amplitude
- Create a live, foundational webinar series + recorded content
- Build retention best practices into our engagement with customers
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