Sales Operations Manager - Outbound
L
Lanes & PlanesB2B SaaS, Travel
EU-AuslandFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English, German
- Required Skills
- SalesforceHubSpotNotion
Requirements
- Experience in a B2B SaaS environment
- Experience in SDR/BDR or Revenue Operations
- Strong data understanding
- Experience with CRM systems (HubSpot, Salesforce or similar)
- Process-oriented thinking
- Ability to create and scale structures
- Hands-on mentality
- High affinity for sales tools and automations
- Strong communication skills
- Experience with Outbound-Cadences (advantageous)
- Experience with Sales-Engagement-Tools (e.g., Demodesk, Surfe, Salesloft, Outreach) (advantageous)
- Fluent English (written and spoken)
- German language skills (advantageous)
Responsibilities
- Responsible for creating and maintaining SDR dashboards and KPI reports (e.g., Activity Rates, Conversion Rates, Pipeline Contribution).
- Analyze outbound performance at team and individual levels and derive data-based recommendations.
- Identify bottlenecks in the SDR process and develop scalable solutions.
- Collaborate with the Senior Manager SDR to create and maintain playbooks, cadences, and outreach sequences, continuously optimizing them based on data.
- Ensure data quality in the CRM (HubSpot) for all SDR-relevant objects and activities, defining and enforcing data maintenance standards.
- Act as the central contact for all SDR-relevant tools (Cloudtalk, Lusha, HubSpot, Notion), managing rollout, training, and usage quality.
- Evaluate new technologies and AI tools for their value in the outbound process.
- Work closely with the AE team to continuously improve the SDR-to-AE handoff process.
- Coordinate with Marketing on campaign inputs and ICP signals for outbound efforts.
- Serve as a liaison between the SDR team and Revenue Operations for all process and system-related questions.
- Support onboarding of new SDRs through structured process documentation and tool training.
- Identify skill gaps in the team and collaborate with Sales Enablement to develop targeted measures.
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