Customer Success Coordinator (Customer Service)

Scalesource

Philippines. Indonesia. Thailand. Pakistan. Vietnam. Georgia, EST/CST/PSTFull-TimeMiddle

Salary1250 - 1500 USD per month

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Job Details

Languages: English
Experience: 3+ years

Requirements

3+ years in a U.S.-facing, outbound-driven customer service role
2+ years managing high-volume workflows (40+ daily customer interactions)
2+ years resolving and de-escalating customer issues
2+ years of hands-on CRM experience (Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive, or similar)
2+ years of VoIP system experience (RingCentral, Aircall, Dialpad, Zoom Phone, Google Voice, or equivalent)
2+ years working in fully English-speaking environments (C1/C2 level)
Strong spoken and written English communication
Proven ability to consistently report and improve performance using real metrics
2+ years of direct impact on customer retention or revenue outcomes
1+ year of experience working with U.S. franchises, home services, or service-based businesses
Personal computer
Reliable internet connection
Ability to handle calls during your shift

Responsibilities

Take full ownership of the customer experience
Actively manage customer relationships
Follow up with customers without being asked
Communicate clearly and confidently, especially in challenging situations
Stay organized enough to track and quantify daily activity
Be proactive and detail oriented
Understand that consistent follow up is key to customer satisfaction and business growth

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1250 - 1500 USD per month

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