Online Customer Service Representative - Part Time

New

ADF Medical Services Inc.Medical Services

Fully RemotePart-TimeMiddle

Salary not disclosed

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Job Details

Responsibilities

Handle patient and client inquiries through email, chat, and online support channels
Provide accurate and helpful information on services, scheduling, billing, and general support
Resolve customer concerns and complaints with empathy and professionalism
Document all interactions accurately in our CRM and support systems
Follow up with patients and clients to ensure full resolution and satisfaction
Escalate complex or sensitive issues to the appropriate department promptly
Maintain strict patient confidentiality in accordance with HIPAA guidelines
Meet and exceed customer satisfaction targets and service quality standards

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