German Speaking Customer Support - Remote with Paid Relocation to Greece

Mercier Consultancy Group

Germany. Greece. Bulgaria. Portugal. Spain. HungaryFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: German, English

Requirements

Fluency in German (written and spoken)
Proficiency in English (advantageous)
Experience in customer support or service roles (preferred)
Strong communication and interpersonal skills with a customer-first mindset
Excellent problem-solving abilities and a proactive approach to customer inquiries
Familiarity with customer service software and CRM systems (plus)
Ability to work independently in a remote setting while maintaining collaboration
Willingness to relocate to Greece and embrace the local culture

Responsibilities

Provide high-quality customer support to German-speaking customers via phone, email, and chat
Respond promptly and professionally to inquiries regarding products, services, and policies
Resolve customer complaints and issues effectively to ensure customer satisfaction
Document customer interactions accurately in the CRM system to support continuous improvement
Collaborate with internal teams to deliver comprehensive solutions to customer needs
Stay informed about company products and industry developments to provide accurate information

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