German Speaking Customer Solutions Specialist

New
HungaryFull-TimeMiddle
Salary not disclosed
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Job Details

Languages
English, German

Requirements

  • Strong communication skills in English (B2)
  • Strong communication skills in German (C1)
  • Customer-focused mindset
  • Problem-solving skills
  • Good organizational skills
  • Attention to detail

Responsibilities

  • Support customers via phone and email, resolving service and technical inquiries with confidence and care.
  • Troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.
  • Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers.
  • Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed.
  • Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams.
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